ATTENTIVE ART DELIVERY POLICY

Digital Products

Most products sold through Attentive Art are digital downloads.

  • Upon successful payment, you will receive a confirmation email containing a PDF.

  • This PDF includes a secure link to access your purchased product instantly.

  • Digital products are available immediately after purchase.

  • Please ensure you enter the correct email address at checkout.

If you do not receive your download email within 15 minutes, please:

  1. Check your spam/junk folder.

  2. Contact us at attentiveart.com/contact with your order details.

Due to the nature of digital products, no physical item will be shipped.

Physical Products

If you purchase a physical product, it will be carefully packaged and posted via Royal Mail First Class Small Parcel.

Shipping Costs

  • United Kingdom – £5.10

  • Europe – £12.00

  • Rest of the World – £15.00

Shipping costs are calculated at checkout.

Dispatch Times

Physical items are typically dispatched within 3–5 working days unless otherwise stated.

Once dispatched, delivery times will depend on Royal Mail services and destination country.

Please note:

  • Delivery times are estimates and not guaranteed.

  • Buyers are responsible for any customs fees, import duties, or local taxes.

Delivery Issues

If your physical order has not arrived within a reasonable time frame, please contact us at attentiveart.com/contact with your order number so we can investigate.

For digital access issues, we are happy to resend your download link if needed.