Attentive Art exists to support your creativity, wellbeing and growth. If something doesn’t feel right, please contact me HERE. I believe in honest conversations and fair solutions.
Digital Products (Workshops, Courses & Downloads)
I offer a 14-day refund window on digital products.
If within 14 days of purchase you decide a product isn’t right for you, contact me at attentiveart.com/contact with your order number and I will issue a refund.
Refund requests must be made within 14 days of purchase.
Refunds are not available after 14 days.
If you’ve accessed or downloaded the materials, I trust you to delete them if you request a refund.
Refunds may be declined in cases of repeated purchases and refund requests.
This policy is here to create trust and is not to be misused.
1:1 Coaching
Coaching is a collaborative, time-reserved commitment.
When you book a 1:1 session, that time is held exclusively for you.
Single Sessions
You may reschedule with at least 48 hours’ notice.
Cancellations made with less than 48 hours’ notice are non-refundable.
Coaching Packages
Payment plans are non-refundable once coaching has begun.
If you decide coaching is not right for you before your first session, you may request a refund within 14 days of purchase.
Once the first session has taken place, refunds are not available.
If exceptional circumstances arise, please contact me. I approach these situations with care and fairness.
Live Workshops
Refunds are available up to 7 days before the event.
Within 7 days, tickets are non-refundable but may be transferred to someone else (please notify me HERE).
If I need to cancel or reschedule, you’ll be offered a full refund or transfer.
Physical Products
You have 14 days from receiving your item to request a return.
Items must be unused and in original condition.
Return postage is the buyer’s responsibility unless the item is faulty.
If something arrives damaged, please contact me within 48 hours with photographs and I will resolve it.
